FAQs
How do I get started?
To get started, schedule a 15 minute complementary phone call. In this call we’ll listen to your needs, concerns and goals, discuss your budget, explain our process and determine if our services are a good match for your needs.
What is your process?
Once we’ve determined that we are good fit for your project this is what you can expect:
1. Consultation
We meet with you in your home to assess your space, listen to your needs and understand your goals and vision. We will explain our method and identify pain points, roadblocks and any special circumstances to take into consideration.
2. Planning and preparation
Once we uncover what’s important to you, we create a transformation roadmap that will realize your vision of how your home should function. This plan will include the areas that we will focus on, solutions, inspiration and organizing product recommendations.
3. Preparation
We will begin gathering supplies and purchasing products for your home transformation as well as any design floor planning work.
4. Transformation
Our hands on working sessions are where transformation happens and your vision is realized. In each session we help you make confident decisions about what to keep, give away, donate or throw away while keeping your end goals in clear focus. After we have sorted and categorized your items, we find the right place for them based on the purpose of each room and how you would like your space to function. At the end of our engagement, we’ll provide you with a maintenance plan.
How far ahead should schedule my project?
We usually need at least two weeks to plan and prepare for a job. If you are planning a move please call us as soon as you can, it’s never too early to start the sorting, purging and downsizing process.
Can you explain how you bill and what costs I can expect?
Our services include our design, project management, time spent decluttering and organizing, and the cost of products used for your space.
We bill for hand-on time spent decluttering and organizing, cost of products used for your space as well as project management.
Project management time includes client meetings and phone consultations beyond the complimentary introductory consultation, electronic communication, coordination, scheduling, shopping for and retuning products, vendor management, documentation, logistics oversight, and related administrative services.
We require a 50% deposit to secure the date. For any balance remaining after deposit is applied payment is expected at the end of each session. We accept cash, check, ACH bank transfer or credit card, Venmo and Zelle.
We choose organizing products based on your design preferences and budget requirements and will review with you prior to our working session to ensure there are no surprises. We include the cost of taxes and shipping for each item and can provide an itemized product invoice upon request. We pass on any trade discounts we receive to you.
Do you provide estimates?
We provide you with an estimate of the anticipated the project cost. We will keep you updated if we anticipate or you request any changes in the original project scope.
Do you do smaller projects, or projects with smaller budgets?
Yes! We can create plans with different levels of hands on support to help you achieve your goals of transforming your home.
Do I need to be there?
We prefer that you are on-site, especially for the decluttering portions of the project as there will be many decisions to make regarding what to keep, donate, give away or dispose of. Working together is the best way to maximize our time and align the final results to your preferences and needs. For move-in/settle-in services you do not need to be present.
Will I need to get rid of anything?
Decluttering, sorting and purging is a very important part of this process in creating sustainable organization systems. While you don’t have to get rid of anything that you are not ready to part with, our goal is to work with you to thoughtfully sort through your belongings, keeping what truly serves you now and giving you the confidence to let go of what doesn’t. Decluttering is the first phase of any organizing project.
What if I’m embarrassed to have someone see my messy home?
Transformation is why Neat & Ready exists! Our mission is to help you achieve more freedom, more breathing room, and a fresh start at home. No judgement, we are here to serve.
What cities do you serve?
We serve Moraga, Lafayette, Walnut Creek, Pleasant Hill, Danville, San Ramon, Dublin, Pleasanton, Livermore, Castro Valley, Piedmont, Alameda, Oakland, Berkeley and Albany. We consider projects outside of the area on a case-by-case basis.